Privacy Policy

AutoGnome operates an automotive discovery directory and scheduling platform at autognome.app. For privacy matters, you may contact us at privacy@autognome.app.

2.1 Information you provide directly

• Account registration: email address, name, and password when you create an account.
• Early access sign-up: email address submitted via the homepage interest form.
• Business listings: business name, address, phone, website, hours, services, photos, and other listing details submitted by business owners and managers.
• Scheduling: appointment details (date, time, service requested) submitted when booking through the Platform.
• Reviews: text and star ratings you submit for businesses.
• Payments: billing details when purchasing a subscription. Payment card data is processed directly by Stripe — we do not store your card number, CVV, or full card details on our servers.
• Communications: messages you send to us via email or support channels.

2.2 Information collected automatically

• Usage data: pages visited, search queries, listings clicked, features used, and time spent on the Platform.
• Device & browser information: IP address, browser type and version, operating system, referring URLs, and device identifiers.
• Location:approximate location inferred from your IP address. If you grant browser permission for precise location (used for “Near Me” search), we use your coordinates to return relevant results but do not store your precise location persistently.
• Cookies and similar technologies: see Section 6 for details.

2.3 Information from third parties

If you sign in using a third-party authentication provider (e.g. Google), we receive the profile information that provider makes available, such as your name and email address, subject to that provider’s privacy settings.

We use the information we collect to:

• Create and maintain your account and deliver the Platform’s features.
• Display and index business listings in search results and on the map.
• Facilitate appointment scheduling between users and businesses.
• Process subscription payments and send billing-related communications.
• Send transactional emails (account confirmation, appointment reminders, booking updates).
• Send marketing emails to users who opt in — you may opt out at any time via the unsubscribe link in any email.
• Improve and personalize the Platform, including search relevance and recommendations.
• Monitor for fraud, abuse, and policy violations.
• Comply with legal obligations and enforce our Terms of Service.
• Respond to inquiries and provide customer support.

We share information with service providers who help us operate the Platform. These providers are contractually prohibited from using your data for any purpose other than providing their services to us.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may disclose your information if required by law, subpoena, court order, or government request, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of AutoGnome, our users, or the public.

AutoGnome uses Algolia Insights to track search interactions (clicks on results, conversions to bookings) in order to improve search relevance. This data is associated with an anonymous user token — not your account email — and is used solely for relevance optimization. You may opt out by adjusting your browser’s tracking settings or by contacting us.

We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. The types we use:

• Strictly necessary: Authentication session cookies required to keep you signed in. These cannot be disabled without preventing core functionality.
• Functional: Preference cookies that remember settings such as your location preferences, recently viewed listings, and saved searches.
• Analytics: Google Analytics (GA4) and Algolia Insights cookies that help us understand how users interact with the Platform. The data is aggregated and used to improve the service.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect your ability to use certain features. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you the following rights:

• Right to Know: You may request a copy of the personal information we hold about you and details about how we collect, use, and share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g. information required to complete a transaction or comply with a legal obligation).
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. No opt-out is required, but we state this explicitly in compliance with CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights, email privacy@autognome.app with the subject line “CCPA Request.” We will respond within 45 days. We may need to verify your identity before processing your request.

Legal Bases for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the Platform features you request (e.g. account creation, scheduling, billing).
• Legitimate interests: Analytics, fraud prevention, Platform improvement, and security — where our interests are not overridden by your rights.
• Consent: Marketing emails and certain optional features. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Legal obligation: Compliance with applicable laws and regulations.

Your GDPR Rights

You have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate personal data.
• Erase your personal data (“right to be forgotten”) in certain circumstances.
• Restrict or object to our processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Lodge a complaint with your local supervisory authority.

To exercise your rights, email privacy@autognome.app. We will respond within 30 days. Note that some data may be retained to fulfill legal obligations even after deletion requests.

AutoGnome is based in the United States. By using the Platform, you acknowledge that your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we rely on Standard Contractual Clauses or other approved transfer mechanisms for such transfers.

We retain your information for as long as your account is active or as needed to:

• Provide the Platform’s services.
• Comply with our legal obligations (e.g. tax records, billing history).
• Resolve disputes and enforce our agreements.

When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or legitimate business necessity (e.g. fraud prevention, billing dispute records).

Business listing data submitted by a business account may be retained in anonymized or aggregated form even after account deletion to preserve the integrity of associated reviews and community data.

The Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@autognome.app and we will delete it promptly.

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If we become aware of a data breach affecting your rights and freedoms, we will notify affected users and applicable regulators as required by law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and notify registered users by email or by posting a prominent notice on the Platform. We encourage you to review this Policy periodically.

For privacy questions, requests, or complaints, please contact our privacy team: